AGB

General terms and conditions of business

1. Scope

  • These general terms and conditions apply to all deliveries from www.mermadesurfwear.com (hereinafter MERMADE) to consumers.
    A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.
2. Contracting Party
  • The purchase contract is concluded with MERMADE., owner: Lone Reinhardt, Ölmühle 2, 20357 Hamburg, commercial register: District Court of Hamburg, HRA 12345.
3. Conclusion of contract
    • The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to place an order. 
    • By clicking the [Buy/order with costs] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order with an order confirmation email immediately after receipt of your order.
4. Right of Withdrawal
    • If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.
    • If you, as a consumer, make use of your right of withdrawal according to Section 4.1, you have to bear the regular costs of the return.
    • For the rest, the regulations that are reproduced in detail in the following apply to the right of withdrawal


5. Cancellation policy¹

  • Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason.
  • The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
  • In order to exercise your right of cancellation, you must register us [Lone Reinhardt, MERMADE, Ölmühle 2, +491715441793 and hello@mermadesurfwear.com] by means of a clear statement (e.g. a letter sent by post or an e-mail) about your decision to cancel this to revoke the contract.

Sample cancellation form

If you want to revoke the contract, please fill out this form and send it back to us:

Lone Reinhardt, MERMADE, Ölmühle 2, 20357 Hamburg, hello@mermadesurfwear.com

I/we* hereby revoke the contract concluded by me/us*
The purchase of the following goods*:
The provision of the following service*:
Ordered on*/received on*:
Name of the consumer:
Address of the consumer:
Signature of the consumer only in the case of notification on paper:
Date

________________________________

*Please cross out where inapplicable.

  • If you make use of this option, we will immediately send you (e.g. by e-mail) confirmation of receipt of such a revocation.
  • To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
  • Consequences of revocation
  • If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
  • You have the goods immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract, to us or to (here may be the name and address of the person authorized by you to accept the goods insert) to be returned or handed over. The deadline is met if you send back the goods before the period of fourteen days has expired.
  • You bear the direct costs of returning the goods.
  • You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  • Exclusion/expiry of the right of withdrawal:
  • According to Section 312g, Paragraph 2 of the German Civil Code, there is no right of withdrawal for contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer and it expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

  • - End of revocation -
  • ( ¹ This cancellation policy applies from 05/28/2022 . It does not apply to the separate delivery of goods.)
6. Prices and shipping costs
  • The prices stated on the product pages include statutory VAT and other price components.
  • In addition to the prices stated, we charge a flat rate of EUR 5.49 per order for delivery within Germany. The shipping costs will be clearly communicated to you again on the product pages, in the shopping cart system and on the order page.
7. Delivery
  • Delivery is only within Germany with DHL/Hermes
  • The delivery time is 7-10 days. Any deviating delivery times are indicated on the respective product page.
8. Payment
  • Payment can be made either in advance or by Paypal.
  • If you choose the payment method in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.
9. Retention of Title
  • The goods remain our property until full payment has been made.
10. Alternative Dispute Resolution

  • The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.